LIVEX.AI – AI Customer Service Agent

LIVEX.AI – AI Customer Service Agent

Omnichannel AI Agents for a Unified Customer Journey

LIVEX.AI is an omnichannel AI Customer Agent platform that integrates voice, text, and virtual human interactions to deliver consistent, personalized, and actionable customer service experiences. Unlike traditional chatbots, LIVEX.AI understands intent, executes tasks, and continuously learns — helping brands shift from reactive support to proactive service.

The system supports Web, App, LINE, email, and phone channels, with multilingual capabilities for global customers. By integrating with existing CRM, POS, ERP, or marketing databases, LIVEX.AI provides tailored conversations and recommendations based on membership tier, behaviours, and preferences, boosting retention and conversion.

Its high-automation engine handles over 80% of FAQs and repetitive tasks, reducing workload while offering real-time analytics to improve customer insights and marketing strategies. Built with AES-256 encryption, the platform can be deployed on GCP private cloud or on-premises environments to meet enterprise security and compliance needs.

Modular by design, LIVEX.AI can start with a single use case — such as customer service or order inquiry—and scale across all brand touchpoints. As the exclusive distributor in Taiwan, Hung Ling Corp. provides end-to-end support from solution planning and system integration to script design and ongoing optimization. LIVEX.AI transforms AI from a simple support tool into a true brand partner — powering service with data, driving value through action, and ushering in a new era of intelligent customer engagement.

Solution Advantages

LIVEX.AI – AI Customer Service Agent

 

  • Omnichannel AI Agents

    Supports Web, App, voice, QR code, physical kiosks, and virtual avatars—enabling seamless online-to-offline interactions across all customer touchpoints.

  • Agentic AI From Conversation to Action

    More than answering questions, it connects to backend systems to execute real actions such as subscription changes, promotions, refunds, and more.

  • Reduce Churn, Boost Conversions

    Specialized in retention and conversion scenarios (e.g., churn control), improving trial-to-paid conversions and self-service rates, with proven results in reducing churn.

  • Enterprise-Grade Security and Scalability

    Powered by Google Cloud and NVIDIA, supporting high-volume usage, multilingual environments, and diverse scenarios while meeting enterprise security and compliance standards.

  • Fast Implementation, Flexible Deployment

    Offers API and no-code integration, supporting cloud, on-premises, or hybrid deployment, enabling rapid expansion from a single use case to full omnichannel adoption.