LIVEX.AI – AI Customer Service Agent

LIVEX.AI – AI Customer Service Agent

Omnichannel AI Agents for a Unified Customer Journey

LIVEX.AI is an omnichannel AI Customer Agent platform that integrates voice, text, and virtual human interactions to deliver consistent, personalized, and actionable customer service experiences. Unlike traditional chatbots, LIVEX.AI understands intent, executes tasks, and continuously learns — helping brands shift from reactive support to proactive service.

The system supports Web, App, LINE, email, and phone channels, with multilingual capabilities for global customers. By integrating with existing CRM, POS, ERP, or marketing databases, LIVEX.AI provides tailored conversations and recommendations based on membership tier, behaviours, and preferences, boosting retention and conversion.

Its high-automation engine handles over 80% of FAQs and repetitive tasks, reducing workload while offering real-time analytics to improve customer insights and marketing strategies. Built with AES-256 encryption, the platform can be deployed on GCP private cloud or on-premises environments to meet enterprise security and compliance needs.

Modular by design, LIVEX.AI can start with a single use case — such as customer service or order inquiry—and scale across all brand touchpoints. As the exclusive distributor in Taiwan, Hung Ling Corp. provides end-to-end support from solution planning and system integration to script design and ongoing optimization. LIVEX.AI transforms AI from a simple support tool into a true brand partner — powering service with data, driving value through action, and ushering in a new era of intelligent customer engagement.

Solution Advantages

LIVEX.AI – AI Customer Service Agent

 

  • Omnichannel AI Agents

    Supports Web, App, voice, QR code, physical kiosks, and virtual avatars—enabling seamless online-to-offline interactions across all customer touchpoints.

  • Agentic AI From Conversation to Action

    More than answering questions, it connects to backend systems to execute real actions such as subscription changes, promotions, refunds, and more.

  • Reduce Churn, Boost Conversions

    Specialized in retention and conversion scenarios (e.g., churn control), improving trial-to-paid conversions and self-service rates, with proven results in reducing churn.

  • Enterprise-Grade Security and Scalability

    Powered by Google Cloud and NVIDIA, supporting high-volume usage, multilingual environments, and diverse scenarios while meeting enterprise security and compliance standards.

  • Fast Implementation, Flexible Deployment

    Offers API and no-code integration, supporting cloud, on-premises, or hybrid deployment, enabling rapid expansion from a single use case to full omnichannel adoption.

 

Application Fields

AI Customer Support for DTC E-commerce and Retail Brands 

For e-commerce businesses and retail brands, the customer journey spans website browsing, adding products to the cart, customer inquiries, returns, and potential churn. LiveX AI can engage customers at every stage of this journey. For example, AI Agents can recommend products, automatically respond to order inquiries, handle return requests, and connect in-store customers to online support through QR codes. These capabilities enable high self-service resolution rates, improve conversion rates, and deliver a consistent brand experience across customer touchpoints.

Driving Customer Retention and Upgrades for SaaS Businesses

For subscription-based and SaaS businesses, customer churn and paid conversions are critical challenges. LiveX AI's ChurnControl module can identify users at risk of churning and proactively engage them through targeted discounts, subscription plan adjustments, or introductions to new features. Meanwhile, AI Agents can automate onboarding processes, answer FAQs, provide upgrade recommendations, and address payment-related inquiries. These capabilities help improve conversion rates, strengthen customer retention, and reduce operational costs.

Seamless Omnichannel Experiences Across Online and Offline Touchpoints

Modern brand experiences are no longer limited to online platforms or physical stores; they increasingly integrate both environments. LiveX AI supports interactive physical touchpoints, including in-store kiosks, QR codes on product packaging, holographic guides, and voice-enabled interactions. Its AI Agents can identify customer entry points, connect interactions with online accounts, and initiate customer support or sales processes directly from physical locations. This enables businesses to deliver a consistent omnichannel brand experience while improving customer satisfaction.

AI Co-pilot for Customer Service Automation and Agent Assistance

Even enterprises with established customer service centers can leverage LiveX AI to streamline support operations. AI Agents can autonomously resolve large volumes of frequently asked questions through self-service, reducing the need for human intervention. For more complex inquiries, AI Co-pilot provides real-time assistance to human agents through response recommendations, automated conversation summaries, relevant knowledge base suggestions, and escalation support. These capabilities improve workforce efficiency, shorten average handling times, and enhance the overall customer experience.