Ability Intelligent today announced the official launch of its AI Customer Agent Integration Service, built on the core capabilities of LiveX.AI. The new service enables enterprises to upgrade their customer service performance and transition toward next-generation, task-oriented intelligent service models.
As cross-border customers increase, service channels diversify, and inquiry volume continues to expand, traditional chatbot-style customer service can no longer meet market expectations for speed and quality. This new service offers a crucial solution for enterprises seeking to enhance their service competitiveness.
Unlike traditional FAQ-driven chatbots, the AI Customer Agent can autonomously complete a wide range of high-frequency tasks, including:
Operating 24/7, the system significantly reduces workload during nighttime and peak hours, allowing human agents to focus on high-value, complex interactions.
With a single AI platform, brands can deliver consistent, instant, and human-like service experiences across every touchpoint.
The system supports chat, voice, QR code interactions, physical kiosks, and holographic displays—bridging online and offline channels to enable “anywhere, anytime” brand service.
Ability Intelligent emphasized that the AI Customer Agent is highly customizable and can be tailored to brand needs, including:
The system continuously learns from every interaction and builds a centralized memory base, enabling consistent, personalized responses across devices and channels.
Ability Intelligent believes that in an environment of rising labour costs and rapidly growing service demands, task-capable AI will become an essential strategy for enterprises, helping them:
By deploying a task-oriented AI system, brands can shift from “passively answering questions” to “proactively completing goals”—such as driving conversions, retaining customers, and upgrading services. Across support, conversion, and retention scenarios, enterprises can achieve high self-service resolution rates and lower customer churn through the platform. Ability Intelligent will continue deepening its collaboration with LiveX.AI and expanding its work in the AI and smart service domains, helping brands build efficient, scalable, and human-centred intelligent service experiences.
Ability Intelligent Corporation, part of the ABICO Group, develops AIoT solutions for smart security, transportation, and city management. Our technologies include AI image recognition, smart parking and campus systems, and IoT connectivity, helping industries improve safety and efficiency. Guided by our values — AI expertise, innovation, social responsibility, and people-focused technology — we strive to build smarter and more sustainable cities that enhance the lives of everyone.